 CosmoCom’s
mission is to optimize communication between organizations
and their customers. Its systems are improving enterprise
responsiveness and the customer experience while reducing
costs for companies on every continent. CosmoCom is the
global leader in Contact Center Consolidation 2.0 – the all-IP
contact center strategy that helps companies to be more
reachable and more responsive in a cost effective way,
including those with the largest and most complex enterprise
requirements.
Consolidation 2.0 encompasses everything: multiple
locations including onshore, offshore, and home; formal and
informal agents; captive and outsourced operations;
multi-channel communication; and multiple applications.
CosmoCom technology enabling Consolidation 2.0 is available
as a premise-based solution within the enterprise, and as a
service from top global service providers hosting it.
CosmoCom customers include Fortune-class enterprises
throughout the world and service providers such as BT,
Deutsche Telekom, Orange Business Services, Telefonica, NTT,
Tata Communications, PLDT, Verizon, KPN, and many others.
CosmoCom is the most-selected provider of hosted contact
center platforms to top-tier telcos worldwide.
History
CosmoCom was founded in 1996 to create the next
generation of contact center technology and holds
several US and international
patents
on its multi-channel, all-IP contact center
architecture. Headquartered in Melville, New York,
CosmoCom has established a significant worldwide
presence with offices in the US, the Netherlands, UK,
Germany, France, Japan, China, Hong Kong and Israel, and
distribution partners in many other countries. CosmoCom
has raised more than $65 million to date from a
prestigious group of financial and strategic investors,
and has an exceptionally strong financial position.
CosmoCom has received more than 50 industry awards, and has
been consistently ranked by Deloitte as one of the
region’s fastest growing technology companies.
Key Markets
Large Enterprises
CosmoCom’s flagship software product, CosmoCall
Universe™, features Unified Customer Communications to
help large enterprises and other distributed
organizations, e.g. universities and government
agencies, meet the challenge of providing better and
more consistent customer service while simultaneously
reducing operating costs. CosmoCall Universe unifies and
consolidates all communication channels and all major
contact center functions, revolutionizing the whole
range of business/customer interactions, not just in
formal call centers, but for all information workers.
Its universal multi-channel access enables better
interaction with customers and improved agent
productivity. Its inherent virtualization allows
multiple standalone operations to function as a single
entity, maximizing efficiency and control. Its
multi-tenancy enables the consolidation of many
different call center applications on one platform.
Service Providers
Telcos and other Service Providers use CosmoCall
Universe to provide contact center solutions to their
end user customers using multiple deployment strategies.
They are using the increasingly popular hosted,
multi-tenant platform model, for enterprises of every
size, making
Contact Center On-Demand™ a reality. They also
use the dedicated hosting model, usually for large
enterprise call centers, and increasingly in the
traditional premise-based resale model as well, because
of the economies of scale found using one technology for
all three deployment methods. Service Providers now
offering a variety of CosmoCom-based solutions both
regionally and globally include BT, Deutsche Telekom,
Orange Business Services, Telefonica, PLDT, KT, NTT,
NEC, KPN, and Tata. CosmoCom is the most-selected
provider of hosted contact center platforms to top-tier
telcos worldwide.
The CosmoCom Name -- Part of our Vision
Many people have asked us why we selected the name
"CosmoCom" for our company. Read an interesting perspective on our
choice.
| CosmoCom
Financial and Strategic Investors |
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| Below
is a list of some of CosmoCom's
prestigious investors:
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