See CosmoCom in booth U2/20

Booth Hall 1: 1A16

RECORDED WEBINARS

Consolidation 2.0 Value Proposition

Even if you've seen our prior Consolidation 2.0 webcasts, have a look at this one. Steve has introduced new, thought-provoking content, and many more illustrations of the ROI of Consolidation 2.0. The presentation really highlights the dramatically different TCO between traditional, integrated call center technology and our unified, consolidated platform.

 View the recording of the webinar now.

Improve Your Customer Experience with Better Call Center Integration...

Improve Your Customer Experience with Better Call Center Integration of Communications and Information

Many of today's enterprises with dispersed contact center operations and numerous, often incompatible legacy applications, suffer from incomplete integrations. This hampers agents and frustrates customers. Integrating the two major facets of any customer care organization -- the information and the communication platforms -- to improve agent efficiency and the customer experience, is a major challenge to contact center success.

On Thursday, February 7, 2008, InformationWeek, CosmoCom and Microsoft  presented a webinar called "Improve Your Customer Experience with Better Call Center Integration of Communications and Information" that helped attendees learn how to meet this challenge. CosmoCom's Consolidation 2.0 strategy unifies the communication platform, and Microsoft Customer Care Framework 2008 integrates the business applications. Learn the benefits of these individual solutions and how they work together to enhance the customer experience, accelerate deployment of contact center applications and reduce implementation and operations costs.

 View the recording of the webinar now.

Call Center Consolidation 2.0 in Practice
How enterprises are implementing and benefiting from Consolidation 2.0. 

This is the second Webinar in a two-part series. The first Webinar explained the revolutionary Consolidation 2.0 approach to contact center implementation, and described its significance for enterprises.

Consolidation 2.0 means consolidating the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components and with the overall Information Technology environment. It sounds good in theory, but is it really practical? In this Webinar, we’ll present several case studies of major enterprises, including Global 2000 companies, that successfully implemented consolidation 2.0. We’ll discuss the reasons they chose this approach, how they built their solutions, the problems they solved, and the benefits they realized.

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Call Center Consolidation 2.0:
What  the next wave in customer communications means for you. 

Ten years ago, the decision to consolidate call centers meant bringing agents into one brick-and-mortar structure. That was Call Center Consolidation 1.0.

See why today, you don't need to have agents under the same roof to get the benefits of consolidation. In fact, your operation can be globally distributed, can combine in-house and outsourced agents, and still reside on one unified platform hosted within your enterprise or by a service provider. Consolidating the technology that agents use is the best way to give your organization the flexibility to rapidly deploy agents and applications wherever and whenever you need them. That's Call Center Consolidation 2.0.

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Hosted Contact Centers Driving New Revenues for Outsourced Providers  
Took place November 10, 2004
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Presented by CosmoCom and Level 3 Communications. 

Meeting the Telecom Customer Care Challenge 
Reducing Costs and Enhancing Service with the  IP-Based Virtual Call Center 
Took place June 17, 2004
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Why Contact Center On-Demand?
The Bright Future of a New Service Delivery Model 
Took Place April 14, 2004
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Presented by CosmoCom and Datamonitor.