IP Communications Boosts Bottom Line for U.S. Contact Centers
MultiChannel Merchant - December 17, 2008
|
Waiting by the Phone
Speech Technology - November 2008
|
IP, virtual, and consolidated: The new standard for contact center
technology
EMQ (Enterprise Management Quarterly) - November 2008
|
Hosted VoIP in the Enterprise
Internet Telephony - October 2008
|
CosmoCom Customers Assured FTC Compliance
TMCnet - October 1, 2008
|
Contact Centers Take the High Ground
Customer Inter@ction Solutions - August 22, 2008
|
Exploring Hosted and Managed UC Services
Unified Communications Magazine - July/August 2008
|
Russian Integrator Offers CosmoCom's Contact Center Platform
CRMToday - July 16, 2008
|
Small businesses select call center systems
FierceCIO - June 12, 2008
|
Clearing the UC Fog
FierceVoIP - June 11, 2008
|
Tips on Choosing Contact-Center Systems for SMBs
CRM Daily - June 9, 2008
|
Selecting Hosted VoIP
Internet Telephony - May 2008
|
CosmoCom Moves On Mobility, UC
FierceVoIP - May 1, 2008
|
Contact Centres Urged
to Use Work Wise Week 2008 to Experiment with Remote Working
IT Backbones Financial News - April 25, 2008
|
Use Work Wise Week To Trial Remote Working Says CosmoCom And BT
ContactCenterWorld - April 23, 2008
|
Contact
centres urged to work remotely
TotalTelecom - April 22, 2008
|
Contact Centers Face Today’s Realities: A Case for Consolidation 2.0
Customer Management Insight - January 2008
|
The Viability of Video Contact Centers
Customer Management Insight - January 2008
|
CosmoCom Enables Gordian Health To Throw A Lifeline To Clients
ContactCenterWorld - December 12, 2007
|
CosmoCom,
Microsoft Meld Call-Center Expertise
TelecomWeb - December 5, 2007
|
Telco Signs With CosmoCom For Online Contact Center
ContactCenterWorld - November 30, 2007
|
KPN,
CosmoCom introduceren online contact center diensten [In Dutch]
TelecomPaper (Netherlands) - November 28, 2007
KPN en CosmoCom in contact centers [In Dutch]
TeleCom Update (Netherlands) - November 28, 2007
|
Two
Minutes with Ari Sonesh
LIBN (Long Island Business News) - November 9, 2007
|
Remote agents require special care
Peppers & Rogers Group, special to SearchCRM - October 18, 2007
|
ITExpo:
Showcasing VoIP On the Brink of Change
New Telephony - September 12, 2007
|
A Conversation With CosmoCom's Steve Kowarsky
Communications Solutions - August 31, 2007
|
The New Standard for Contact Centers
CIO Today - August 29, 2007
|
10
Advantages of SaaS for the Call Center
eCommerce Times - August 12, 2007
|
CosmoCom Fuels VisitBritain's Global Virtual Call Center
TMCnet - August 10, 2007
|
CosmoCom
Inks Deal with Brazil Hosted Contact Center Provider
TMCnet - August 1, 2007
|
Advantages of SaaS for the Call Center
CIO Today - August 1, 2007
|
IP, Virtual And Consolidated: The New Standard for Contact Center
Technology
Customer Inter@ction Solutions - July 2007 Issue
|
Contact Centre on Demand becomes a reality in SA
Contact Industry Hub - July 3, 2007
|
Contact Center Service Of VSNL Broadens CosmoCom Presence In Booming Indian Contact Center Market
TelephonyWorld - June 26, 2007
|
Indian Contact Center Firm Builds InstaCC On CosmoCom Platform
ContactCenterWorld - June 26, 2007
|
ePLDT pitches on-demand call center sol’ns to SMEs
Manila Bulletin - June 25, 2007
|
ePLDT launches call center solution
Manila Bulletin - June 21, 2007
|
ePLDT offers on-demand call center applications
Philippine Daily Inquirer - June 21, 2007
|
CosmoCom
Delivers Call Center in a Box
CRM Buyer - June 7, 2007
|
Cultivate An On-Demand Workforce Through On-Demand Technology
Call Center Magazine - June 1, 2007
|
CosmoCom
and KT Networks Partner to Offer Cosmo-One Contact Center Appliance
TMCnet - June 1, 2007
|
VoIP
pioneers always look ahead – not that it’s easy
LIBN (Long Island Business News) - June 1, 2007
|
CosmoCom
Software Makes ABS Associates' Virtual Vision A Reality
TMCnet - April 24, 2007
|
These ARE the sharpest knives in the drawer (Products of the
Year) (PRINT
ISSUE)
Call Center Magazine - April 2007 Issue
|
Think '360'
: Virtual Contact Center
Campus Technology - March 2007 Issue
|
Weathering
the Call Center Storm
TechWorldNews - March 19, 2007
|
TMC
Names Best of Show Winners of INTERNET TELEPHONY Conference & EXPO
East 2007
TMCnet - February 13, 2007
|
Melville’s
CosmoCom inks a new VoIP partnership
LIBN (Long Island Business News) - February 9, 2007
|
CosmoCom Upgrades Universe IP Suite
Call Center Magazine - February 2, 2007
|
CosmoCom Adds "Unified Customer Communications" To Enterprise UC
TMCnet - January 8, 2007
|
CosmoCom Adds "Unified Customer Communications" To Enterprise UC
Call Center Magazine - January 5, 2007
|
Dialing: It's Not Just For Sales Anymore
Call Center Magazine - January 1, 2007
|
20
Minutes with CosmoCom
Customer Inter@ction Solutions - December 2006 Issue
|
Contact Center
Platform Enhances Customer Interaction
CRM Buyer - December 13, 2006
|
CosmoCom showcases
CosmoCall Universe 4.6
AME Info - November 23, 2006
|
The Case
for Unified Customer Communications
CRMXchange - October 2006
|
Hosted contact centre launched in Bahrain
ITP Technology - October 1, 2006
|
The Hosts with the Most: Hosting the Call Center
VON Magazine- September 2006 Issue
|
CosmoCom Communications Platform
Call Center Magazine- September 15, 2006
|
CosmoCom Enhances Unified Customer Communications Platform
CRMToday- September 12, 2006
|
CosmoCom Updates Universe Contact Center App
CRM Buyer- September 12, 2006
|
A Talk
With Ben Eisner, New President Of CosmoCom Americas
TMCnet - September 11, 2006
|
A Working Example of Unified Communications
TelephonyWorld - August 22, 2006
|
The Virtues of Virtual (on page 44)
Contact Professional Magazine - July/August issue (PAGE 44)
|
Hosted service can cut in-house costs
TMCnet - July 19, 2006
|
Growth
Spurt
ITP Technology - July 3, 2006
|
IP
Rings in the Changes at Call Centers
VON Magazine - June 2006 Issue
|
A Sign of the Times: CosmoCom helps hearing impaired callers stay
connected
CRM - June 1, 2006
|
CosmoCom sign distribution agreement for on-demand contact center
TMCnet - May 31, 2006
|
CosmoCom and NEC Brazil Sign Distribution Agreement
TMCnet - May 30, 2006
|
A new
Universe - CosmoCom and Neocase come together
CRMChump - May 23, 2006
|
Enterprise IP Migration Strategies
VON Magazine - April 2006 Issue
|
Dialing Into The Call Centre
CNS Magazine - March/April 2006
|
‘Rightshoring' – a new solution
SourceWire - March 16, 2006
|
From Offshoring to 'Homeshoring' : Partners Enable Virtual Call
Centers
Phone+ - March 2006
|
L'Image s'ajoute aux sirènes de la voix sur IP [view
PDF in French |
English translation ]
Les Echos - March 1, 2006
|
Gartner Slots Contact Center Infrastructure Vendors
DestinationCRM - February 15, 2006
|
Samsung perfectionne son cent `e de contacts [view
PDF in French |
English translation ]
Centres d'@ppels - Feb/Mar 2006
|
Virtual Realty: The Virtual Call Center For Branch Office
Organizations
Customer Inter@ction Solutions - January 2006
Contributed article by Steve Kowarsky, EVP CosmoCom
|
How The Second Internet Revolution Will Change Customer Interaction
ContactCenterWorld.com - December 13, 2005
|
CosmoCom adds video to its contact center technology
eChannelLine - November 27, 2005
|
CosmoCom
adds video to its contact center technology
connectit - November 23, 2005
|
CosmoCom Banks on Call Center Switch to VOIP
The Channel Insider (from the editors of eWeek) - November 18, 2005
|
Who's Who in
Technology - Ari Sonesh
LIBN (Long Island Business News) - August 19, 2005
|
CosmoCom
extends partner program
eChannelLine - August 18, 2005
|
Heeding the Call
LIBN (Long Island Business News) - August 5, 2005
|
What's
Next for IP?
Call Center Magazine - August 1, 2005
|
CosmoCom
targeting enterprises and service providers with IP contact center
systems
eChannelLine - July 24, 2005
|
EagleACD
Wins Internet Telephony Innovation Award for its IP Hosted Call
Center Services
TMCnet - July 19, 2005
Note: EagleACD is powered by CosmoCom
|
The Next Wave: Video In Call Centers
ContactCenterWorld.com - July 5, 2005
|
Partner
Spotlight: CosmoCom
CRM On Demand meets Contact Center On Demand
Excerpt from RightNow Technologies Newsletter - July 2005
|
BT
Offers A Hosted Twist For Contact Centers
Network Computing - June 9, 2005
Note: BT MCC is powered by CosmoCom
|
|
Market
Analysis: IP Contact Centers
Network Computing - June 3, 2005
|
Tracking
Calls Across the Hosted Universe
CRM - May 24, 2005
|
Microsoft Launches Call Center Software
Telecommunications - May 11, 2005
|
Hosted
Contact Center Apps For Everyone?
CRM - May 16, 2005
|
CosmoCom
Integrates Call Center Suite And Microsoft Customer Care Framework
CommWeb - May 2, 2005
|
Hosted
Applications and VoIP: Ready for Contact Centers?
CRM - May 2, 2005
|
Keeping
Colleagues In Good Humor
Washington Post - March 27, 2005
|
ConduIT gives sizable boost to technology firm nTelagent
Nashville Business Journal - February 14, 2005
|
Call
Centers in the Cloud
CommWeb - February 4, 2005
|
The
Facts On IP Contact Centers
Line56 - January 4, 2005
|
Daily
Dispatch
DestinationCRM - December 8, 2004
|
Outsourcer
EDS Israel Chooses All-IP Contact Center Platform from CosmoCom
ContactCenterWorld.com - December 6, 2004
|
EagleACD
Adds Web Chat to Wing of Hosted Services
CommWeb - October 26, 2004
|
CosmoCom
makes moves to defend IP contact centre patents
ComputerWeekly.com - September 23, 2004
|
Software
vendor may cash in on contact-center patents
InfoWorld - September 21, 2004
|
Israeli
Call Center Outsourcer Finds Growth Strategy
TMCNet - August 17, 2004
|
CosmoCall Universe IP
Contact Center Suite Upgraded
CommWeb - July 16, 2004
|
Listen
and Learn: CosmoCom upgrades its contact center suite after hearing
customer suggestions.
Destination CRM - July 15, 2004
|
Do
All Telecom Roads Lead To... IP?
Call Center Magazine - July 5, 2004
|
Enhancing
Service And Reducing Costs With The IP-Based Virtual Call Center
Customer Interaction Solutions - July 2004
|
CosmoCom's
art of communicating
Newsday - July 5, 2004
|
IP: Behind
the Scenes in the Latest Contact Center Offerings
Internet Telephony - June 2004
|
CosmoCom
Partners with Level 3 to Help Call Centers Slash Phone Expenses
Phone+ - May 25, 2004
|
Hosted
Call Centers Get Easier
CommWeb - May 24, 2004
|
Call
Center Solutions: The Outsourced Play
Communications Convergence - May 4, 2004
|
|
Hosted
Contact Center Making Gains
eWeek - May 3, 2004
Predictive
Dialing Alive and Well in the Call Center
Contact Center Today - April 28, 2004
Eagle
to Fly With Lift From CosmoCom's CosmoCall Universe
CommWeb - April 20, 2004
Host
of options as EagleIP eyes contact centre services
CRM and Contact Centre 247 - April 20, 2004
Contact
Center Solutions On Tap - Telcos Resale Hosted CRM by the Drink
Phone+ Magazine - April 2004
|
To
Boldly Go Where No Center Has Gone Before
CommWeb - February 2, 2004
|
IP
Contact Center
Communications Convergence - November 5, 2003
|
Bay
Packets launches partner program
Telephony - November 3, 2003
|
CosmoCom
Ranked Fastest Growing Technology Company on Long Island for Second
Straight Year in Deloitte Technology Fast 50 Program
TMCnet -October 20, 2003
|
CosmoCom
Buys Software Firm
Newsday Online - October 14, 2003
|
CosmoCom
Acquires Surf & Call
Call Center Magazine - October 17, 2003
Also on CommWeb
- October 17, 2003
|
Vocaltec
sells Surf & Call to CosmoCom
Globes [online] -- Israel's Business Arena - October 13, 2003
|
Philippines
Expanding IP Centers
CommWeb - September 15, 2003
|
Can
IP Technology Revitalize the Contact Center Outsourcing Industry?
by Steve Kowarsky, EVP, CosmoCom
TMCnet - October 2, 2003
|
Contact
Center On-Demand: An Opportunity for Telcos to be Leaders in the
Grid-Computing Revolution
Telephony - July 2, 2003
|
New Rules
to Spur Competition in Telemarketing Equipment
Dow Jones Business News - June 27, 2003
|
Microsoft
and the Service Provider Community
Address by Pieter Knook, Corporate Vice President, Mobile and Embedded
Devices
Microsoft NSP website
|
Link2
Deploys CosmoCom Contact Center
RealMarket - June 4, 2003
|
CosmoCom
Allies With Microsoft CRM
Communications Convergence - May 22, 2003
|
Microsoft to Offer 'Contact Center in a Box'
CRMDaily.com - May 21, 2003
|
Rockwell FirstPoint
Contact Delivers on its Seamless IP Strategy
TMCnet - May 8, 2003
|
Korea
Telecom to Offer Hosted Call Centre Services
Total Telecom - May 5, 2003
|
|
Story also covered at:
|
|
|
"...the architecture was right and the response of the vendor was
amazing,” BT Ignite's Shaffer said. “They were the most responsive
vendor I have had in twenty-plus years in telecommunications.”
BT
Ignite Forges New Ground with Contact Center Service
Telephony - April 7, 2003
|
CosmoCom Cuts Deals in
Turkey and China
Long Island Business News - March 28, 2003
|
BT Ignite Selects
CosmoCall Call Centre Platform
Total Telecom - March 27, 2003
|
ePLDT
subsidiary launches IP Network-based services
Digital Philippines - March 4, 2003
|
Contact
Centers On-Demand Can Protect Core Revenue
by Steve Kowarsky, EVP, CosmoCom
America's Network - March 2003
|
How
SIP is Transforming the Call Center Industry
Internet Telephony - SIP Spot - February 2003
|
Rockwell
& CosmoCom Provide Integrated VoIP Solution
CommWeb - February 18, 2003
|
Call
Routing. Please hold for a specially selected operator.
Customer Service Newsletter - Vol. 31 No. 1 - January 2003
|
Customer
Inter@ction Solutions®’ 2002 Product Of The Year Awards
Customer Inter@ction Solutions - January 2003
|
On-Demand
Contact Centers
An Opportunity for Carriers to Reverse Revenue Drain
by Steve Kowarsky, EVP, CosmoCom
XChange - January 2003
|
CosmoCom Reports 120 New Clients in '02
Newsday - January 8, 2003
|
BSD Designs
Virtual Call Center for 150 Languages
New Telephony - December 12, 2002
|
Technology Marketing
Corporation's INTERNET TELEPHONY Magazine Announces 2002
"Product of the Year" Awards; Winners Singled Out for
Vision, Leadership and Technologic Innovation
TMC - December 11, 2002
|
CosmoCom Powers
CRM-Enabled Contact Center Offering from Takachiho Koheki and
salesforce.com Japan
BizYahoo - November 18, 2002
|
|
Story also covered at:
|
|
|
Port@l
Launches Virtual Contact Centre Provisioning Services Powered by
CosmoCom
ContactCenterWorld.com - November 14, 2002
|
|
Story also covered at:
|
|
|
Contact
Central Breaks into Local Government
BT announcement - November 11, 2002
|
Deloitte
& Touche Unveils Ranking of Long Island's Fastest Growing
Technology Companies
BizYahoo - October 18, 2002
|
Can Next
Generation Technology Revitalize the Contact Center Industry?
by Stephen R. Kowarsky, EVP, CosmoCom
Contact Centres - October 1, 2002
|
Pulver100:
100 Companies to Watch (October 2002)
pulver.com - October 1, 2002
|
CosmoCall
Universe Extends Global Reach
CommWeb.com - September 29, 2002
|
The
Third-Annual TMC Labs Innovation Awards
CosmoCom - CosmoCall Universe v4.3
Customer Inter@ction Solutions - TMC Labs Reviews - September 2002
|
Flexible
"Insourcing" For Outsourcers
CommWeb - August 20, 2002
|
CosmoCom Expands
Offering for Outsourcers with Flexible, IP Contact Center Solutions
and Pay-Per-Use Pricing Options
TMCnet.com - August 20, 2002
|
|
Story also covered at:
|
|
|
High Priority!:
Deliveries
Delivering IP Capabilities to Service Providers
Customer Inter@ction Solutions - August 2002
|
CosmoCom Enhances
British Tourist Authority's Travel Website with Interactive Chat
Feature for Live Service
BizYahoo - July 31, 2002
|
|
Story also covered at:
|
|
|
Technology
Highlights: Four New Products Through Which To Interact
2002 Editors' Choice: CosmoCom Launches NGIN
Customer Inter@ction Solutions - June 2002
|
CosmoCom,
Onyx Power Sonera Juxto Offering
ASPconnection.com - June 26, 2002
|
|
Story also covered at:
|
|
|
WatchIT.com
Helps Businesses Connect to Customers with New Series on Call Centers
BizYahoo - June 18, 2002
|
Telcordia Technologies Teams with Microsoft and CosmoCom on Hosted Contact Center Solution
TMCnet.com - June 5, 2002
|
|
Story also covered at:
|
|
|
CosmoCom
unveils new version of CosmoCall Universe
CallCenterBiz.com - June 4, 2002
|
|
Story also covered at:
|
|
|
CosmoCom Debuts Integrated Predictive Dialer
TMCnet.com - May 28, 2002
|
|
Story also covered at:
|
|
|
The Future of Contact Centers: IP
CRMDaily.com - May 22, 2002.
|
Special
Report: If You Want Something Done Right, Do It Yourself
Web-Enabling the Call Center: Web Self Service
CallCenterBiz.com - May 2002
|
Additional 19
Contributors Join SALT Forum to Cooperate in Development of
Specification for Multimodal and Telephony Applications
SALT Forum - May 7, 2002
|
FalconStor
takes top LISA prize
LISA 2002 Winners
Long Island Business News - May 2, 2002
|
CosmoCom launches
Next Generation Intelligent Network Offering
TMCnet.com - April 9, 2002
|
|
Story also covered at:
|
|
|
Sonus
Teams with CosmoCom for Hosted Call-Center Platform
CosmoCom announces new product for intelligent call routing and
partners with VoIP vendor.
Total Telecom - April 8, 2002
|
|
Story also covered at:
|
|
|
CosmoCom's
IP-Based Call Center Demonstrates Interoperability With Sonus
Networks' Voice Infrastructure Solutions
BizYahoo - April 1, 2002
|
|
Story also covered at:
|
|
|
|
|
CosmoCom,
Cable & Wireless, Ezeehelp Deliver Call-Center System for British
Teenage Helpline
CallCenterBiz.com - March 11, 2002
|
Syntone
Selects CosmoCom Platform to Build Morocco Call Center
CallCenterBiz.com - February 19, 2002
|
CosmoCom:
The Power Behind Internet Communication
ASP.com - February 6, 2002
|
When
the Twain Shall Meet
Future Helpdesk supplement - February 2002
|
1-1
Interview: CosmoCom's President & CEO Shares His Views on 2001 and
2002
Contact Center World - January 27, 2002
|
Deloitte
& Touche Recognizes the 50 Fastest Growing Long Island Technology
Companies
Syracuse.com - January 11, 2002
|
Customer
Inter@ction Solutions' 2001 Products of the Year
Customer Inter@ction Solutions - January 2002
|
|
Story also covered at:
|
|
|
Feature:
Communications Solutions Products of the Year 2001
Communications Solutions - January 2002
|
|
Story also covered at:
|
|
|
Special Focus:
Internet Telephony Products of the Year 2001
Internet Telephony - January 2002
|
|
Story also covered at:
|
|
|
One
Queue, No Choking
Communication Convergence - January 2002
|
Call-Center
Technology In One Tidy Package
This article is in pdf
format; viewing requires Adobe Acrobat
Newsday - December 17, 2001
|
The
Smell of Predictive Dialing Success
Call Center Magazine - December 5, 2001
|
Quality
Trumps Quantity
Communications Convergence - December 5, 2001
|
BT
Bundles Siebel CRM into New Contact Center System
CRMDaily - November 16, 2001
|
|
Story also covered at:
|
|
|
BT
brings 'affordable' CRM system to corporate U.K.
Total Telecom - November 14, 2001
|
CosmoCom
Upgrades CosmoCall Universe to SIP and Win XP RTP
Pulver.com - November 15, 2001
|
|
Story also covered at:
|
|
|
CosmoCom
Forms Marketing Alliance With One on One Contact Solutions
BizWatch -
November 14, 2001
|
|
Story also covered at:
|
|
|
CosmoCom
Win 'Best New Product' at the 6th Annual Irish Call Centres Awards
eCustomerServiceWorld - November 9, 2001
|
To
The Rescue
Global Telephony - November 1, 2001
|
CosmoCom
Named One of Long Island's Fastest Growing Technology Companies in
2001 by Deloitte & Touche's "Fast 50" Program
Yahoo - October 17, 2001
|
|
Story also covered at:
|
- NewsAlert - October 17, 2001
- Long Island Business News - October 18, 2001
|
VocalTec
Beefs Up Hosted Contact Center Services
CRMDaily - October 15, 2001
|
|
Story also covered at:
|
|
|
VocalTec
and CosmoCom Announce Strategic Alliance to Provide Telcos with Hosted
IP Contact Center Solutions
CNN Money - October 11, 2001
|
|
Story also covered at:
|
|
|
VorTecs
and CosmoCom Form Alliance to Integrate IP Call Center Platform into
Next Generation Contact Centers
YahooNews - October 11, 2001
|
Addition
of 11 New Members Showcases Diversity of Sonus Networks' Open Services
Partner Alliance
CNET.com - October 9, 2001
|
CosmoCom's
CosmoCorder
CallCenter Magazine - October 5, 2001
|
Chatting to Computers
Internet Protocol may be the next step towards virtual call centres
The
Times (UK) - October 2, 2001
|
CosmoCom
Announces Support of Siebel 7
BizYahoo - October 1, 2001
|
|
Story also covered at:
|
|
|
ipVerse
and CosmoCom Partner to Offer Unified Contact Center Solutions to
Carriers
CosmoCom Joins ipVerse Open Softswitch Alliance (OSA)
BizYahoo - October 1, 2001
|
The
Third Annual Users Choice Awards
Customer Support Management - October 1, 2001
|
The
Network-Based Call Center Opportunity
By Erik J. Laurence, Vice President, Marketing and Business
Development, CosmoCom
Communications ASP magazine - September/October 2001
|
Enterprises
win with VoIP
VoIP technology proves to be a reliable, scalable and affordable
solution
Communications
News - September 2001
|
Donating
Communications Products and Services to Those in Need
TMCnet BizWatch - September 2001
|
CosmoCom,
ISC Form Alliance
TMCnet BizWatch - September 19, 2001
|
|
Story also covered at:
|
|
|
CosmoCom
Offers Free Call Center Services to Companies Affected by Attacks
Asia Pacific Call Centre News - September 17, 2001
|
Soffront
Software Joins Forces With AT&T
Internet
World - August 21, 2001
|
TV
Travel Shop Builds Customer Communication Center with CosmoCall
Universe
BizYahoo - August 21, 2001
|
|
Story also covered at:
|
|
|
|
CosmoCom Named
"Gold Best-in-Class" Winner in the Third Annual Users Choice Awards
BizYahoo - August 9, 2001
|
ICCM
Conference Sparks Flurry of Contact Center Announcementsobert
Frances Group
Robert Frances Group - August 6, 2001
|
Virtual Contact Centres now more than virtual reality
Customer Interface Europe - July/August 2001
|
Is
Empowerment Impotent? This article is in pdf
format; viewing requires Adobe Acrobat
By Roger Sinden, Business Development Director - EMEA, CosmoCom
Customer Relationship Management magazine - July 2001
|
CosmoCom
Releases CosmoCall Universe Version 4
BizYahoo - August 2, 2001
|
CosmoDesigner
Supports Call Flow and IVR Modeling for CosmoCall Universe Users
BizYahoo - August 1, 2001
|
|
Story also covered at:
|
|
|
CosmoCom
Introduces CosmoConnector for Rapid and Seamless Integration of
CosmoCall Universe with Leading CRM Applications
BizYahoo - August 1, 2001
|
|
Story also covered at:
|
|
|
CosmoCom
Announces VoIP Connection Server
TMCnet.com - July 31, 2001
|
|
Story also covered at:
|
|
|
ABS Deploys
CosmoCall Universe for Help Center
Phone+ - July 26, 2001
|
|
Story also covered at:
|
|
|
Contact
Centre Revolution
Princeton News - July 2001
Read a review of the IP-ACD market, in this Princeton
Consulting publication
This article is in pdf format; viewing requires Adobe Acrobat
|
How
ASPs Can Set You Free
Call Center magazine - July 2001
Read about CosmoCom in "Hosted Software for ASPs"
section.
|
Netonomy
and CosmoCom Partner to Deliver End-to-End Customer Care for Wireless
Communications Service Providers
BizYahoo - July 9, 2001
|
|
Story also covered at:
|
|
|
Tomorrow's
Call Center, Today: A Conversation with Ari Sonesh, CosmoCom.
The Executive Magazine - July 2001
This article is in pdf format; viewing requires Adobe Acrobat
|
Microsoft
Recognizes CosmoCom as a Certified Partner Award Finalist; Award
Recognizes Worldwide Innovation using Microsoft Technologies
BizYahoo - June 26, 2001
|
|
Story also covered at:
|
|
|
Microsoft
Announces Certified Partner Award Finalists
News Alert - June 26, 2001
|
|
Story also covered at:
|
|
|
IP
Technology Could Lead to Call-Center Revolution
Telecommunications Reports - June 25, 2001
CosmoCom's Director Product Management, Steve Kaish, talks about
the benefits of an all-IP ACD.
|
E-gov
Holding on Line 1
Federal Computer Week - June 18, 2001
|
New Customer
Needs Will Force Call Centres to Become Contact Centres
Ovum Press Release - June 14, 2001
|
CosmoCom
Tracks IP Sessions
CommWeb - June 7, 2001
CosmoCall Universe now includes CosmoCorder, a recording tool for
caller interactions.
|
BizYahoo - June 6, 2001
CosmoCom Provides New Generation Call Centers with Recording
Capability for Multimedia Sessions
|
|
Story also covered at:
|
|
|
BizYahoo
(Microsoft Press Release)
- June 5, 2001
Microsoft Delivers Software Solutions at SUPERCOMM 2001:
Microsoft Technology Is Key to End-to-End Solutions That Create New
Business Opportunities for Network Service Providers
|
Microsoft
Business - Executive Circle Magazine - May 2001
'Press #' for Satisfied Users
Read about CosmoCom in "Moving Up the Value Chain"
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Acrobat to view.
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CBS
MarketWatch - May 10, 2001
Soffront Strikes Deal with CosmoCom to Offer its Customers Multimedia
IP-Based Communication Technology as a Hosted Solution
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CallCenterWorld.com
- May 9, 2001
1-1 Exclusive Interview With CosmoCom
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CallCenterWorld.com
- April 10, 2001
CosmoCall Universe Selected As Backbone Of New Generation Contact
Center Kiosks
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