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CosmoCall Universe VoIP Connection Server (VCS) enables
CosmoCall Universe call centers to connect directly into
next-generation VoIP Networks (NGNs). Enterprises can
avoid the complexities and costs of configuring
telephone connections to the premise, or on premise—instead
they can have all their contacts delivered over a single
IP connection from the local service provider. And for
service providers, the VCS makes it even easier to host
call center services that drive additional traffic
through the network, and take advantage of the NGN
infrastructure investment already made. CosmoCall
Universe agents receive calls as VoIP using only one
gateway port per call. VoIP gateways—in the network
or, if preferred, at the premise—convert telephone
calls into VoIP sessions for delivery to a CosmoCall
Universe agent, mediated by the VCS.
The CosmoCall Universe VoIP Connection Server (VCS)
provides voice call functions including call control,
IVR, and voice message recording. The VCS sets up
inbound telephone calls originating on the PSTN as well
as calls initiated directly from a caller on an IP
network. The VCS also handles outbound calls, taking
advantage of existing network gateway points of
presence, and reducing telephony costs by keeping calls
on the IP network as long as possible, hopping off the
IP network at the gateway closest to the call endpoint.
The VCS is important for service providers because it
takes advantage of their existing NGN architecture, and
makes CosmoCall Universe even more hostable. Enterprises
also benefit from the VCS, because they can reduce their
telephone costs by moving most of their inbound and
outbound calls to lower cost IP network alternatives.
VCS for Enterprise Applications
- Simplify installation and maintenance
- Reduce telephone costs
VCS for Service Providers
- Enable profitable IVR/voice portal and call
center hosting
- Leverage existing VoIP gateway and network
investment
- Drive VoIP network traffic and revenues
- Bundle call center service and network access
- Provide inbound VoIP with only one gateway port
needed per call
- Locate servers easily in your data center with
other, all software, non-circuit switched
equipment
- Location appropriate—gateways in traditional
CO and servers in data centers
NGN Connectivity
- Interoperable with all standard VoIP gateways
- Supports H.323 and SIP Protocols
- Supports G.711, G.723.1 and G.729 Codecs
Call Control and Routing
- Least cost inbound and outbound routing
- Call restriction (e.g., block certain numbers,
exchanges, international calls)
- Centralized point for incoming call data
collection for routing and queuing
- Attended and unattended call transfer to
anywhere in the network, or any external phone
number
- Agent-to-agent dialing in IP network for agents
in any location
- Agent-to-agent transfer across any locations,
including screen pop
IVR
- Announcements and prompts
- External database queries and response
- Collection of digits and strings of keyed-in
information
- Routing based on ANI and DNIS digit collection
- Voice message routing and recording
- Rapid application development with CosmoDesigner
- Completely software—no DSPs to integrate or
inventory
- Multi-tenancy for hosted IVR and Voice Portals
- XML-based for secure data sharing across
locations and applications
System Reporting, Management and Performance
- Web-based administration
- 120 simultaneous voice and IVR calls per VCS
- High capacity—scales by addition of servers
- Centralized reporting statistics for all agents
and centers, anywhere.
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