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Outsourcers
-- Win Twice! |
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Grow
with New Services |
| Enhance
Profitability in Existing Services |
VOIP communication technology is revolutionizing
call centers and the teleservices outsourcing
business. Introduced in 1997, CosmoCall Universe is
the most advanced and field-proven all-IP contact
center platform in the world today, and is enabling
outsourcers worldwide to reap great benefits from
the VOIP revolution.
New Services with CosmoCall
Universe
Contact Center On-Demand™ (CCOD, also known as
hosted contact center or network-based contact
center) is a new IP-enabled service that now
represents a major opportunity in the contact center
industry. Telcos and other service providers are
offering CCOD. Teleservices outsourcers should also
offer CCOD, because:
- Outsourcers are an ideal channel for CCOD
- CCOD can contribute substantially to
outsourcer growth
- CCOD from other service providers could be a
serious competitive threat
Outsourcers are the perfect channel for CCOD.
Their sales organization is already in touch with
the prospects. Outsourcers can use their unmatched
knowledge and experience in the industry to win
deals and build a track record of CCOD success while
other service providers are still just getting
oriented to call center applications.
Because of CCOD’s compelling value proposition
for the customer vs. traditional premise-based
solutions including those from outsourcers, analysts
project that CCOD will claim at least a third of all
contact center seats in the next decade. Will some
of your current projects migrate to CCOD providers
if you don’t offer CCOD? Will you miss some great
new opportunities if you can't provide CCOD? It’s
easy to see why some of the world’s leading
outsourcers are now offering CCOD, and why many more
will be doing so in the near future.
CosmoCall Universe is the leading enabler of CCOD
services in the world today. It has been selected as
a CCOD platform by more top-tier telcos than any
other product of its kind. CosmoCom offers not just
technology, but also marketing support via the
CosmoVantage marketing program, and direct selling
assistance from its sales and salels engineering
personnel. We understand that your success is our
success, and we're committed to doing what it takes
to make you successful with CCOD.
More Profitable Existing
Services
Because of its all-IP architecture, CosmoCall
Universe is inherently virtual, so unlike legacy
platforms, it supports home agents and offshoring
right out of the box. The cost reduction opportunity
represented by these two trends is unstoppable in
the outsourcing industry, but the management and
quality challenges are formidable. Virtualization
promises complete visibility and centralized
management and administration of distributed
operations. But only CosmoCom's IP architecture
makes virtualization feasible and affordable.
CosmoCom can facilitate your transition to offshore
and home workers so that you can compete effectively
with very large players who have invested heavily in
developing their own technology to support these
capabilities.
Moreover, with CosmoCom's utility pricing for
CCOD providers, outsourcers finally have a solution
to the expansions and contractions that are a normal
part of every outsourcer's business. Utility pricing
means paying for what you use, when you use it,
rather than investing in advance for your estimated
peak usage. Under this program, an outsourcer can
bring hundreds of seats or millions of minutes
online for a two-month project, pay a reasonable fee
for that specific usage, and then let that capacity
become dormant, incurring no further cost until it
is needed again. With CosmoCom, you can transform
technology infrastructure from a capital burden to
an operating expense that is always covered by a
profitable revenue stream.
With possibilities like these, you can't afford
not to look at CosmoCall Universe and its potential
contribution to growing revenue and profit in your
company. Contact
CosmoCom today and we'll be happy to show
you how you can fulfill this potential.
Additional
Reasons why CosmoCall Universe is the Choice for Teleservices Outsourcers
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Read a whitepaper on