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CosmoCall Universe Training 
     Class Schedules

Below you will find a list of upcoming classes. Schedules are subject to change. Class space is limited. Please check with your CosmoCom sales representative for class availability. 

Unless otherwise indicated:

  • All courses are held in Melville NY USA

  • Courses begin at 9:00 am (doors open at 8:30 am) and end at 5:00 pm

NOTE: The Tier 1 and 2 Support courses are focused Support of your CosmoCall System, other courses: Customization, Deployment and CosmoDesigner are specific to individual customer needs and are scheduled upon request to the CosmoCom training department.

Updated November 14, 2008

November 2008

 
CCU Basic Operations course (2-Day)
Formerly Part of Tier 1
Nov 10 – Nov 11 (NOTE: Monday - Tuesday)

CCU Basic IVR & Call Flows course (1-Day) Formerly Part of Tier 1
Nov 12 (NOTE: Wednesday)

CCU Adv. IVR & Call Flows course (1-Day) Formerly Part of Tier 1
Nov 13 (NOTE: Thursday)

CCU Maintenance and Support course (4-Day) Formerly Tier 2
Nov 14, 17 – 19 (NOTE: Friday, Monday - Wednesday)

CCU Dialer (2-Day)
Nov 20 – 21 (NOTE: Thursday- Friday)
 

January/February 2009

 
CCU Basic Operations course (2-Day)
Formerly Part of Tier 1
Jan 26 – Jan 27 (NOTE: Monday - Tuesday)

CCU Basic IVR & Call Flows course (1-Day) Formerly Part of Tier 1
Jan 28 (NOTE: Wednesday)

CCU Adv. IVR & Call Flows course (1-Day) Formerly Part of Tier 1
Jan 29 (NOTE: Thursday)

CCU Maintenance and Support course (4-Day) Formerly Tier 2
Jan 30, Feb 2 – 4 (NOTE: Friday, Monday - Wednesday)

CCU Deployment (2-Day)
Feb 5 – 6 (NOTE: Thursday- Friday)
 

February/March 2009

 
CCU Basic Operations course (2-Day)
Formerly Part of Tier 1
Feb 23 – Feb 24 (NOTE: Monday - Tuesday)

CCU Basic IVR & Call Flows course (1-Day) Formerly Part of Tier 1
Feb 25 (NOTE: Wednesday)

CCU Adv. IVR & Call Flows course (1-Day) Formerly Part of Tier 1
Feb 26 (NOTE: Thursday)

CCU Maintenance and Support course (4-Day) Formerly Tier 2
Feb 27, Mar 2 – 4 (NOTE: Friday, Monday - Wednesday)

CCU Dialer (2-Day)
Mar 5 – 6 (NOTE: Thursday- Friday)