December 2008
VIEW FROM THE CORNER OFFICE: My Year End
Wishes to All / Chunghwa Telecom Expands
CosmoCom CCOD Platform / US Contact Centers
Confirm IP Brings Significant Cost Reduction
/ Report from HP Communications World /
Kick-Off 2009 With CosmoCom on The Road /
Bits & Pieces: Some VoIP Factoids / New
Members of the CosmoCom Family / HQ
Happenings / Tradeshow News: Coming
Attractions / Subscription Information
|
|
November 2008
VIEW FROM THE CORNER OFFICE: What Does The
Election of Barack Obama Mean to CosmoCom? /
Get the All New ContactBabel US Call Center
Report / Capitalizing on Unified
Communications in the Call Center / Missed
the Consolidation 2.0 Value Proposition Web
Cast? / See CosmoCom at HP Communications
World in Vienna / Bits & Pieces: Some VoIP
Factoids / New Members of the CosmoCom
Family / Tradeshow News: Coming Attractions
/ Subscription Information
|
|
October 2008
VIEW FROM THE CORNER OFFICE: Innovation in
Economic Downturn / Centennial Taps CosmoCom
for Growing Operations / Consolidation 2.0
Value Proposition Recording is Live /
Frankenstein Meets Call Center Technology /
CosmoCom on the Go / New Members of the
CosmoCom Family / Tradeshow News: Coming
Attractions / Subscription Information
|
|
September 2008
Does Your Dialer Meet FTC Requirements? /
Unified Call Recording - It's All Inside /
Another "Best of Show" for CosmoCom / Many
More Opportunities to See CosmoCom/ HQ
Happenings / New Members of the CosmoCom
Family / Tradeshow News: Coming Attractions
/ Subscription Information
|
|
August 2008
CosmoCom Honored For Contact Center
Innovation / Home Agents and the Environment
/ How Are You Handling Outbound Dialing? /
Join us at Fall Shows in the US and UK /
Who's Talking? Recent Ink / New Members of
the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information
|
|
July 2008
CosmoCom Powers Telkom South Africa... /
CosmoCom Strengthens Russian Presence With
Open Technologies / Home Agents? Of Course!
/ Join us at Call Center 2.0 in September /
HQ Happenings: Company Picnic / Bits &
Pieces: Some VoIP Factoids / New Members of
the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information
|
|
June 2008
CosmoCom Attains Microsoft Gold Certified
Partner Status / Continuing a Winning
Tradition / Why Is Multi-Tenancy So
Important to Contact Centers? / Contact
Center Consolidation 2.0 in Higher Education
/ CosmoCom and GPlus Sponsor Brazil Call
Center Event / On the Road: Recent and
Upcoming Shows / New Members of the CosmoCom
Family / Who's Talking? Recent Ink
- Tradeshow News: Coming Attractions / Subscription Information
|
|
May 2008
CosmoCom Announces CosmoCall Universe
Version 5.2 / CosmoCommunity 2008 a Huge
Success / Consider Homeshoring to Save Money
and the Environment / Mark Your Calendar for
Fall Shows / Download the Aberdeen Contact
Center Consolidation Report... / New Members
of the CosmoCom Family / Bits & Pieces: Some VoIP Factoids
/ Tradeshow News: Coming Attractions / Subscription Information
|
|
April 2008
CosmoCom Names Integrator GPlus as Channel
Partner in Brazil / CosmoCommunity 2008 Is
Days Away: Last Chance to Register / Get the
Aberdeen Contact Center Consolidation Report
/ CosmoCom & Consolidation 2.0 Shine at SeCA
/
Did You Miss the Yankee Group Hosted
Customer Care Webinar? / Bits & Pieces: Some VoIP Factoids
/ Tradeshow News: Coming Attractions / Subscription Information
|
|
March 2008
CosmoCom Taps Alan Mitchell as VP for Mobile
Solutions / CosmoCommunity 2008 Will be Here
Soon - Don't Miss Out / CosmoCom & Partners
to Showcase Consolidation 2.0 at SeCA /
CosmoCom at Israel Call Center and CRM Event
/ Hosted Customer Care Solutions: Are They
Gaining Traction?
/ New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information
|
|
February 2008
New Managing Director In United Kingdom /
Missed the "Better Call Center
Integration..." Webinar? / Don't Miss Out on
CosmoCommunity 2008 / Contact Center
Guidance for Improved Customer Experience...
/ Spreading the Word at Call Center World
Germany / Meet us at BCBSA, VoiceCon and
SeCA / Who's Talking? Recent Ink / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information
|
|
January 2008
VIEW FROM THE CORNER OFFICE - My State of
the Union / U of Kentucky Implements
CosmoCom at Multiple Call Centers / CosmoCom
Gets Top Marks from Leading Industry
Magazines / New Consolidation 2.0 White
Paper Now Available / Join us for a "Better
Call Center Integration..." Webinar /
CosmoCom on the Road / Bits & Pieces: Some
VoIP Factoids / Who's Talking? Recent Ink /
New Members of the CosmoCom Family /
Tradeshow News: Coming Attractions /
Subscription Information
|
|
December 2007
Gordian Selects CosmoCom for Health Care
Contact Center / CosmoCom Selected as
Microsoft Launch Partner for CCF 2008 /
CosmoCommunity 2008 New Orleans - Save the
Dates! / VIEW FROM THE CORNER OFFICE - Call
Center Trends / Be Our Guest at Call Center
2.0 in Jan / New Intelleca Case Study
Available / CosmoCom Developers Among Twenty
Top Techies / Who's Talking? Recent Ink /
New Members of the CosmoCom Family / HQ
Happenings / Tradeshow News: Coming
Attractions / Subscription Information
|
|
November 2007
KPN Introduces On-Demand Contact Center in
Benelux... / CCU and Consolidation 2.0 are
Hot at Call Center Event in Spain / New
ePLDT Case Study Available / In the Fast
Lane - CosmoCom France Takes to the Race
Track / CosmoCom Gold Sponsor of Call Center
2.0 in Jan / Intelleca Wins South Africa
Awards for CCOD Offering / View the
"Consolidation 2.0" Web Cast Recordings /
Bits & Pieces: Some VoIP Factoids / Who's
Talking? Recent Ink / New Members of the
CosmoCom Family / Tradeshow News: Coming
Attractions
|
|
October 2007
VIEW FROM THE CORNER OFFICE - Another
Successful Quarter / CosmoCom Wins Best of
Show at IT Expo West / Missed the
"Consolidation 2.0" Web Casts? / Report from
Recent Call Center Shows / Showcasing CCU in
the Middle East / Walking for a Cure /
Improving Support Communications / Who's
Talking? Recent Ink / New Members of the
CosmoCom Family / HQ Happenings / Tradeshow
News: Coming Attractions / Subscription
Information
|
|
September 2007
CosmoCom Recognized Again in Deloitte's NY
Technology Fast 50 / Last Chance To Register
For Live "Consolidation 2.0" Web Cast /
CosmoCom Partners Sail To Success In EMEA /
See us at the ATA show in Scottsdale,
Arizona / Be Our Guest at Fall VON / Tata
Indicom Promotes InstaCC Hosted Offering / Bits & Pieces:
Some VoIP Factoids / Who's Talking? Recent Ink
/ New Members of the CosmoCom Family / HQ
Happenings / Tradeshow News: Coming
Attractions / Subscription Information
|
|
August 2007
VIEW FROM THE CORNER OFFICE - The Mehrabian
Equation / VisitBritain Promotes British
Tourism Using a Global Call Center /
Intelleca Launches South Africa's First CCOD
Service... / CosmoCom Signs Brazil's Leading
Hosted Contact Center Provider / Get the
ContactBabel NA Call Center Report Sponsored
by CosmoCom / Join CosmoCom and TMC for
Upcoming Consolidation 2.0 Web Casts /
CosmoCom, NEC to Present Consolidation 2.0
at Event in Sao Paulo / Don't Miss CosmoCom
at Upcoming Fall Events / Bits & Pieces:
Some VoIP Factoids / Who's Talking? Recent
Ink / New Members of the CosmoCom Family / HQ
Happenings / Tradeshow News: Coming
Attractions / Subscription Information
|
|
July 2007
VIEW FROM THE CORNER OFFICE - Mid-Year
Reflections / Mtel Launches On-Demand
Contact Center Service for the Netherlands /
CosmoCall Universe Powers InstaCC Contact
Center Service of VSNL / CosmoCom Appoints
New Head of Asia Pacific Region / Get the
Aberdeen Virtual Call Center Report
Sponsored by CosmoCom / Connect with
CosmoCom at Upcoming Events in August / NEC
and CosmoCom Team for Brazil Show(s) / South
Africa Partner Intelleca Making CCOD
Headlines / Bits & Pieces: Some VoIP
Factoids / New Members of the CosmoCom
Family / Tradeshow News: Coming Attractions
/ Subscription Information
|
|
May/June 2007
VIEW FROM THE CORNER OFFICE - Reflections on
CosmoCommunity 2007 / CosmoCom Upgrades
Unified Customer Communications Platform /
KT Networks Launches IP Contact Center Based
on CosmoCall Universe / Telecom Visionary
Jeff Pulver Keynote at CosmoCommunity 2007 /
CosmoCom Technology Well Represented at SeCA
/ CosmoCom Wins Indian Contact Center
Solutions Award / Spring Brings Numerous
Honors for CosmoCom / CosmoCom Appoints
Wiebe Vink; Strengthens International Sales
Team / Peter Hellermann Joins CosmoCom
Marketing Team / Song Parodies from the
CosmoCommunity 2007 NYC Cruise / Bits &
Pieces: Some VoIP Factoids / Who's Talking?
Recent Ink / HQ Happenings / New Members of
the CosmoCom Family / Tradeshow News: Coming
Attractions / Subscription Information
|
|
April 2007
VIEW FROM THE CORNER OFFICE - A Personal
Message About CosmoCommunity / CosmoCom
Expands Reach in Japan / CosmoCommunity 2007
Update / CosmoCom, BT & Microsoft Hold
Perfect Partner Conference Meeting in UK /
Missed the Call Center Consolidation 2.0 Web
Cast? View the Recording / CosmoCom and
Intertec Show at Call Center World Dubai /
See CosmoCom at Upcoming Shows in May/June /
Who's Talking? Recent Ink / New Members of
the CosmoCom Family / Tradeshow News: Coming
Attractions / Subscription Information
|
|
March 2007
VIEW FROM THE CORNER OFFICE - Call Center
Consolidation 2.0 vs. Call Center
Consolidation / CosmoCom Completes
Interoperability Testing with Sylantro /
CosmoCommunity 2007 Update - Focus on
Consolidation 2.0 & Unification / Join ICMI
and CosmoCom for a Call Center Consolidation
2.0 Web Cast / CosmoCom Sponsors CRM Event
in Israel / See CosmoCom at Call Center Demo
in Dallas / Bits & Pieces: Some VoIP
Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family
/ Tradeshow News: Coming Attractions / Subscription Information
|
|
February 2007
CosmoCom Strengthens Americas Sales Team,
Global Support / CosmoCommunity 2007
Early-Bird Registration Won't Last / CosmoCom Wins Best of Show at Call Center
2.0 / Report from Recent Call Center
Shows / Bits & Pieces: Some VoIP
Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family
/ Tradeshow News: Coming Attractions / Subscription Information
|
|
January 2007
VIEW FROM THE CORNER OFFICE - 2006 Year in
Review and 2007 Outlook / CosmoCom and
BandTel Partner to Deliver VoIP Savings to
Contact Centers and Enterprises / Join
us for CosmoCommunity 2007 - Register Now / CosmoCom Receives Top Recognition From
Leading Industry Magazines / CosmoCom
VP of Development Honored / CosmoCom
Developer Among Top 20 Techies / See
CosmoCom at Call Center Demo in Miami / Bits & Pieces: Some VoIP Factoids
/ Who's Talking? Recent Ink / HQ
Happenings / New Members of the
CosmoCom Family / Tradeshow News:
Coming Attractions / Subscription
Information
|
|
December 2006
CosmoCom Introduces CosmoCall Universe 5 /
CosmoCommunity 2007- Register Now / VIEW
FROM THE CORNER OFFICE - Season's Greetings
/ CosmoCom Wins at Historic Sporting Fixture
/ CosmoCom Partner Factis Excels at
Portuguese Call Center Awards / See CosmoCom
at Call Center 2.0 in January / Who's
Talking? Recent Ink / HQ Happenings / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information
|
|
November 2006
Hamamedia Named Master VAR for Korea /
CosmoCom Strengthens Americas Sales Team /
CosmoCommunity 2007 Update / VIEW FROM THE
CORNER OFFICE - The Call Center is Dead.
Long Live the Call Center / In Memory of
Lior Kalet / The 800 Pound Gorilla / Join us
at VON Enterprise / CosmoCom Israel -
Paddling Together / Bits & Pieces:
Some VoIP Factoids / HQ Happenings / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information
|
|
October 2006
CosmoCom Partners Embrace Unified Customer
Communications in UK... / CosmoCommunity
2007 - Save the Dates / Enhanced Online
Service Request Portal Launched / VIEW FROM
THE CORNER OFFICE - Taking the Americas to
the Next Level / CosmoCom Out and About /
VON Europe in Berlin - Last Call to Save as
Our Guest / CosmoCom Supports CSD
Charity Golf Outing for the Deaf / Who's
Talking? Recent Ink / HQ Happenings / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information
|
|
September 2006
CosmoCom Enhances Unified Customer
Communications Platform / Invita Launches
Middle East's Premiere On-Demand Contact
Center / CEO Perspective on Our Newest
Software Version / CosmoCom Named One of New
York's Fastest Growing Tech Companies / Be
Our Guest at VON Europe in Berlin / Who's
Talking? Recent Ink / HQ Happenings /
Tradeshow News: Coming Attractions /
Subscription Information
|
|
August 2006
CosmoCom Wins IP Contact Center Pioneer
Award / Ben Eisner Joins as President,
CosmoCom Americas / VIEW FROM THE CORNER
OFFICE - Broadband Video-Servicing /
Congratulations to EagleACD / Missed the
Unified Customer Communications Web Cast? /
Visit Us at ACCE and Fall VON / Bits &
Pieces: Some VoIP Factoids / Who's Talking?
Recent Ink / HQ Happenings / New Members of
the CosmoCom Family / Tradeshow News: Coming
Attractions / Subscription Information
|
|
July 2006
CosmoCom Completes Interoperability Testing
with BroadSoft / Ari Sonesh a Finalist for
2006 Ernst & Young Entrepreneur of the Year
/ VIEW FROM THE CORNER OFFICE - - More on
Unified Customer Communications / VSNL
Exhibits at NASSCOM / Report from Call
Center Week / Visit Us at Fall VON in
September / Bits & Pieces: Some VoIP
Factoids / Who's Talking? Recent Ink /
Tradeshow News: Coming Attractions /
Subscription Information
|
|
June 2006
CosmoCom and NEC Brazil Sign Distribution
Agreement / Widely Distributed Global Call
Center with Small Sites / View from the
Corner Office - Unified Customer
Communications / New Outbound Dialer White
Paper Available / Unified Customer
Communications Web Cast / From Our Readers /
Bits & Pieces: Some VoIP Factoids / Who's
Talking? Recent Ink / New Members of the
CosmoCom Family / Tradeshow News: Coming
Attractions / Subscription Information
|
|
May 2006
CosmoCom and RiverStar Announce Partnership
to Increase Call Center Efficiency and
Accuracy / CosmoCom, Neocase Partner To
Create Complete Virtual Customer Service
Solution / View from the Corner Office -
CosmoCommunity 2006 Afterword / CosmoCom
Unveils New Online Technical Support Site /
Mentoring Program Kicks-Off / Bits & Pieces:
Some VoIP Factoids / New Members of
the CosmoCom Family / Tradeshow News: Coming
Attractions / Subscription Information
|
|
April 2006
View from the Corner Office - IP Centrex and
CCOD / CosmoCom VP Named to "Executives to
Watch" List / CosmoCom Israel Office Grows
to Serve You Better / Report from Customer
Management Asia Show / Last Call for
CosmoCommunity 2006 / Mentoring Technology
Companies / Shaping the Future Generation /
Who's Talking? Recent Ink / New Members of
the CosmoCom Family / Tradeshow News: Coming
Attractions / Subscription Information
|
|
March 2006
CosmoCom Shines Again at SeCA! / CosmoCom
Recognized as Visionary in Magic Quadrant /
CosmoCall Universe 4.5 Honored by Three Top
Industry Magazines / CosmoCom Launches
Service Pack 4 for CosmoCall Universe 4.5 /
Don't let CosmoCommunity 2006 Pass You By /
View from the Corner Office - Virtual Call
Center for the "Flat World" Enterprise /
Report From Spring VON / New CCOD White
Papers Now Available / Ari Sonesh Honored at
ExecuLeadership Awards Gala / Bits & Pieces:
Some VoIP Factoids / Who's Talking? Recent
Ink / New Members of the CosmoCom Family /
Tradeshow News: Coming Attractions /
Subscription Information
|
|
February 2006
CosmoCom and Nekotec Telecom Team and Win in
Latin American / View from the Corner Office
- CosmoCommunity / CosmoCom CTO Honored /
Ari Sonesh Speaks at PTC '06 / Report From
the MECC Show / CosmoCom to be at Spring VON
in San Jose / Bits & Pieces: Some VoIP
Factoids / Who's Talking? Recent Ink / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information |
|
January 2006
View from the Corner Office - Year in Review
/ CosmoCom Strengthens Presence in Central
Europe / Global Meetings Kick Off 2006 /
CosmoCom UK On The Move / CosmoCom's CEO
Honored at Luncheon / Partners Spotlight :
VoiceGenie / Don't Miss CosmoCommunity 2006
/ Members Choice Award Voting Closes Soon /
Bits & Pieces: Some VoIP Factoids / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information |
|
December 2005
View from the Corner Office - Season's
Greetings / Telefonica Empresas Launches
Contact Center On-Demand Offering / CosmoCom
Board Member Honored / Maximize Your
Investment at CosmoCommunity 2006 / CosmoCom
Up for ContactCenterWorld.com Award / CTO
Steve Dellutri Honored as Long Island Rising
Star / More on the Citizen Contact Center /
HQ Happenings : Memories from the 2005
Holiday Party / Bits & Pieces: Some VoIP
Factoids / Who's Talking? Recent Ink / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information |
|
November
2005
CosmoCom Extends its Video Contact Center
Technology / How "The Second Internet
Revolution" Will Change Call Centers /
CosmoCommunity 2006 -- Plan for it Now /
CosmoCom and Factis Present at Contact
Center Portugal / Partners Spotlight :
CosmoCom Unveils Certified Business Partner
Program / Bits & Pieces: Some VoIP Factoids / Who's
Talking? Recent Ink / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information |
|
October
2005
CosmoCom Strengthens UK Presence /
CosmoCommunity 2006 – Save the Dates / A
View From the Corner Office : The Momentum
Continues / Intertec Features CosmoCom
Technology at GITEX / Consultants Corner :
The Citizen as Customer / Report from ACCE /
Bits & Pieces: Some VoIP Factoids / Who's
Talking? Recent Ink / HQ Happenings / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information |
|
September
2005
CosmoCom Signs Tatung Systems as Master VAR for Taiwan / CosmoCom Extends EcoCosm Partner Program / CosmoCom Participates in CSD Charity Golf Outing
A View From the Corner Office : Market Leadership / Partners Spotlight : Voxpilot / CosmoCom Technology Builds Virtual Storm Shelter for Call Centers / Consultants Corner : Keeping Absenteeism to a Minimum / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
|
August 2005
CosmoCom Chalks Up Another Record Quarter / South Africa Call Center Show a Big Hit / EcoCosm Extranet Takes Off! / A View From the Corner Office / Partners Spotlight : BroadSoft, Inc. / The Concerto Phenomenon / Consultants Corner / Bits & Pieces: Some VoIP Factoids / Who's Talking? Recent Ink / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions / Subscription Information |
|
July
2005
CosmoCom Expands Global Reach with South
African Partner Intelleca / The Impact of
Globalization on the Call Center Industry /
CosmoCall Universe Featured at CommunicAsia
2005 / A View From the Corner Office:
Changing Times...Curse or Opportunity? /
Partners Spotlight : ISC Consultants /
EcoCosm Update / Bits & Pieces: Some
VoIP Factoids / HQ Happenings… / New
Members of the CosmoCom Family / Tradeshow
News: Coming Attractions / Subscription
Information |
|
June
2005
CosmoCom Enhances Contact Center On-Demand Software
/ CosmoCom Selected By Westwood College to Improve Admissions Communications /
Pages Jaune Expands Their CCU System / Web Services? What's the Big Deal? /
A View From the Corner Office: Reducing Costs and Improving Service /
Partners Spotlight : RightNow Technologies /
Bits & Pieces: Some VoIP Factoids /
Who's Talking? Recent Ink / HQ Happenings… /
New Members of the CosmoCom Family /
Tradeshow News: Coming Attractions |
|
May
2005
CosmoCom Announces UniFrame Offering--Wins
Award With Microsoft / At SeCA Show in
Paris, it's "CosmoCom On All
Fronts" / CosmoCom Earns the LISA! /
CosmoCall Universe 4.5 Goes GA... / A View
From the Corner Office / CosmoCom Launches
EcoCosm Consultant Program / Bits &
Pieces: Some VoIP Factoids / Who's Talking?
Recent Ink / Tradeshow News: Coming
Attractions |
|
April
2005
Virtual
Call Centers -- Changing Paradigm / CosmoCom
Shines at SeCA in Paris / Business Spending
on Telecommunications Services Hits $132
Billion / A Peek at CosmoCall Universe 4.4.1
/ Spotlight on CRMnext / CosmoCom Launches
EcoCosm Consultant Program / Bits &
Pieces: Some VoIP Factoids / New Members of
the CosmoCom Family / Tradeshow News: Coming
Attractions |
|
March
2005
Video in Call Centers / CosmoCom Sponsors India Show with VSNL
/ CosmoCom End-User Presents in On-Demand Contact Center Session
/ Call Center in the Cloud? / CosmoCom Wins ContactCenterWorld Member's Choice Award
/ Technical Services Organization Reorganizes for Growth
/ An End to the Telecom Industry Slump / New Members of the CosmoCom Family
/ Tradeshow News: Recorded Webinars |
|
January/February 2005
Letter from the CEO / CosmoCom To Exhibit in
IP Online / CosmoCom Opens EMEA
Headquarters, Hires Ronald Rubens / EDS
Israel Chooses CosmoCall Universe™ /
Deloitte Names CosmoCom to LI Technology
Fast 50 for Third Consecutive Year /
CosmoCom Partners with RightNow Technologies
/ CosmoCom Wins Customer / Inter@ction
Solutions Product of the Year Award / Major
Growth Expected in Hosted Contact Center
Market in 2005 / Trends in the IT Service
and Support Industry / Report Predicts
Growth for Telecom Industry / New Members of
the CosmoCom Family / Tradeshow News: Coming
Attractions |
|
December
2004
PhoneControl Excels with Hosted Contact Center Offering / France Telecom Launches Major Multi-Channel CRM Ad Campaign / CosmoCom™ a Candidate for ContactCenterWorld.com Award / Recording of CosmoCom / Level 3 Webinar Now Available / ContactCenterWorld.com Features CosmoCom Video Interview / Live Demo of CosmoCall Universe™ by Tactix at Telecom Israel / Speaking Engagements in Portugal and Japan Draw Crowds/ CosmoCom Sponsors Hong Kong Call Centre Awards / And the Survey Says… / Double Digit Growth Predicted for Offshore Outsourcing / CosmoCom’s Sanjiv Deshpande Named Top Techie by Listnet / New Members of the CosmoCom Family / Tradeshow News: Coming Attractions
|
|
November
2004
Joint Webinar from Level 3 and CosmoCom™ /
CosmoCom Customer Wins Call Center of the
Year Award / CosmoCom Signs Distribution
Agreement with 2Grow in Netherlands /
FierceVoIP Honors CosmoCom as One of the
"Fierce 15" / CosmoCom Powers
UniContact® from I-Contact Solutions /
Orbis Helps Ecuador Get Out the Vote with
CosmoCall Universe™ / CosmoCom
Participates in European Launch of
Supportforce.com / CosmoCom Partners to
Speak at Major Conferences Around the World
/ High Attendance at CosmoCom's Call Centre
Expo Booth / Two-Thirds of Global Businesses
Will Deploy VoIP to the Desktop by 2006 / In
the News with CosmoCom / Tradeshow News:
Coming Attractions
|
|
October
2004
Level 3 and CosmoCom™ Presenting Joint
Webinar / CosmoCom Announces Second U.S.
Patent / CosmoCom Partnership Surges with
Supportforce.com Announcement / CosmoCom to
Speak at Internet Telephony Conference
October 7 / CosmoCall Universe™ Web
Training Appreciated by Attendees / CosmoCom
to Sponsor BroadSoft Executive Conference /
Hosted IP Voice Leads VoIP Revolution /
CosmoCom Booth a Popular Stop at ACCE
Conference / Multi-Channel Call Centers
Require Multi-Skilled Agents / New Members
of the CosmoCom Family / Tradeshow News:
Coming Attractions
|
|
September
2004
Web-Based CosmoCall Universe™ Training Set
for September 14 / Bezeq Online Launches
Contact Center On-Demand™ Services /
Teleservices Outsourcers Win Twice with
CosmoCall Universe / CosmoCom™ Launches
the EcoCosm™ Partner Program / CosmoCom
Partners with Salesforce.com, USA / The
CosmoCom Advantage / CosmoCom at September’s
ACCE Show / Level 3 -- CosmoCom Joint VoIP
Offering at ICCM 2004 / Bits and Bytes /
Recruiting Tips / New Members of the
CosmoCom Family / Tradeshow News: Coming
Attractions
|
|
August
2004
CosmoCom™ at ICCM 2004 / CosmoCom
Announces CosmoCall Universe™ Version 4.4
/ Web-Based Training for Version 4.4 Planned
/ Level 3 and CosmoCom Relationship Is
Heating Up / New White Paper Tells How to
Enhance Service and Reduce Costs / A Flurry
of CosmoCom Media Coverage / Leading Chinese
Media Group Embraces CosmoCall Universe /
CosmoCom Wins 2004 Internet Telephony
Innovation Award / CosmoCom Featured Speaker
at TMC University / New Members of the
CosmoCom Family / Tradeshow News: Coming
Attractions
|
|
July
2004
CosmoCom™ Signs Alliance Agreement with
Lenovo Group / CosmoCom Thriving in the Asia
Pacific Call Center Market / Microsoft
Highlights CosmoCom's Carrier Grade
Architecture / Telecom Customer Care Webinar
Recording Now Available / Busy June for
Tradeshows and Seminars / CosmoCom and BT
Exclusive Co-Sponsors of SeCA's Casques d'Or
/ Quotable Quotes / New Members of the
CosmoCom Family
|
|
June
2004
Telecom Customer Care Webinar Slated for June
17 / CosmoCom™ and Level 3 Partner to
Deliver Big VoIP Savings to Call Centers /
CosmoCom Wins Second Consecutive Users Choice
Award / Chunghwa Telecom Launches Contact
Center On-Demand™ Solution / Virtues of the
Virtual Call Center / Visit CosmoCom's
Hospitality Suite at SUPERCOMM / CosmoCom to
Participate in Telephony's VoIP Service
Provider Strategies Conference / CosmoCom
Featured in CommWeek and Internet Telephony
Magazine / CosmoCom Has Major Presence at SeCA
/ Subscription Pricing Supplanting the
Perpetual Lifetime License Model / New Members
of the CosmoCom Family / Tradeshow News:
Coming Attractions
|
|
May
2004
CosmoCom™ Announces New Streamlined Tenant
Provisioning Module / CosmoCom Selected by
EagleIP for Hosted Contact Center Platform /
CosmoCom and EagleIP Press Conference a Work
of Art / More Kudos for CosmoCall Universe™
/ Become a User Judge for a Chance at $100 /
Did You Miss the CosmoCom/Datamonitor
"Why CCOD?" Webinar? / Multi-Tenancy
Empowers Service Providers and their Customers
/ BT Contact Central OnDemand Takes to the
Streets / New Members of the CosmoCom Family /
Take a Refreshment Break with CosmoCom at
SUPERCOMM this June / Merrill Lynch Sets
Sights on "On Demand" / Tradeshow
News: Coming Attractions
|
|
April
2004
CosmoCom Reaffirms Commitment to Telco
Customer Care / CosmoCom and Datamonitor to
Host CCOD Webcast / CosmoCom Joins Veraz's
VOSA Partner Program / North American Service
Provider Capital Expenditures Stabilize / What
is RTP Redirection and What are its Benefits?
/ VoIP is Just the Tip of the Iceberg of IP
Communications Services / Microsoft and
CosmoCom; Bill Gates Reflects on the Telecom
Market / Top Reasons Why Businesses Are
Upgrading Their Voice Systems / Tradeshow
News: Coming Attractions
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March
2004
Sony Implements CosmoCom Contact Center /
CosmoCall Universe Integrated with Cisco Call
Manager / Outsourcers Embrace CCOD / SPECIAL
FEATURE: Your Success is Our Success, How
CosmoVantage Can Work for You / Why Tenant
Self-Administration is So Important / IP
Services to Drive Worldwide Telecom Growth /
Tradeshow News: Coming Attractions
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February
2004
CosmoCom Offers Utility Pricing to Service
Providers / Siebel Announcement Confirms
CosmoCom Key Messages / CosmoCom Global
Meetings Jump Start 2004 / State of the
Company - Message from Ari Sonesh / European
Catalogue Retailer Implements CosmoCom-Based
CCOD / New Members of the CosmoCom Family /
The CosmoCom Customer Experience / Just How
Big is the Contact Center Workforce? /
Tradeshow News: Coming Attractions
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January
2004
CosmoCom Strengthens Contact Center
On-Demand Leadership / The Big Deal About CCOD
/ A New Year and a New Name / US Internet
Retailer Adds Real-Time Video Commerce with
CosmoCom / Japanese Teleservices Outsourcer
Meets Growing Market Needs / Contact Central
Increases Panasonic Productivity by 20% /
Video: Hear What CosmoCom Customers Are
Saying! / The Business Case Behind Contact
Center On-Demand / Video-over-IP Services
Market to Top $2.2 Billion in 2007 / Tradeshow
News: Coming Attractions
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December
2003
CosmoCom Launches CosmoVantage Market Success
Program / Bezeq Deploys Hosted Contact Center
Technology / CosmoCom Selected by Abu Dhabi
National Oil / International IT Leader Reaps
Great Returns with Hosted Contact Center /
Major Airline Unifies Distributed Call Centers
with Contact Center On-Demand / Video: Hear
What CosmoCom Customers Are Saying! / Why
Contact Center On-Demand? Download Our Most
Popular Whitepaper / CosmoCom Enjoys Strong
Presence at Intelcon 2003 in Ecuador / Silver
Lining to Be Found With the USA National Do
Not Call List?
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November
2003
CosmoCom Ranked Fastest Growing Tech Company
for 2nd Year / CosmoCom Adds 1Tel as
Distributor in Eastern Europe / CosmoCom
Shines at ITU Telecom World; Meeting with Bill
Gates / The CosmoCom Customer Experience -
Don't Miss It! / Networked and Hosted Call
Center to See Faster Than Average Growth
/CosmoCom Buys Software Firm (Newsday) / Do
You Know the Key Factors When Purchasing
Contact Centers? / See CosmoCom at Upcoming
Intelcon 2003
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October
2003
CosmoCom Acquires Surf & Call Solutions /
CosmoCall Universe 4.3.4 Now Available /
Sumitomo Distributing CosmoCom in Japan /
CosmoCom Certifies Five More PBXs / Create
More Demand for your Contact Center On-Demand
/ FutureCall Meets FTC Mandates with CosmoCall
Universe / Meet our CEO, Ari Sonesh, at ITU in
Geneva / Can IP Tech. Revitalize the Contact
Center Outsourcing Industry? / CosmoCom
Customers "Satisfied" or "Very
Satisfied" / 3rd Annual Executive BBQ
Ushers in the Fall Season / Announcing the
Winner of our 'Forward-to-a-Friend' Program
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September
2003
ePLDT Expands CosmoCom-Powered Service -
Microsoft a Customer / PASS India Selects
CosmoCom for Contact Center On-Demand /
CosmoCom Listed Leading Visionary in Magic
Quadrant / CosmoCom Named Winner in the 2003
Users Choice Awards / Walter Kissinger Elected
a Director of CosmoCom / Learn About Contact
Center On-Demand from BT Global Services /
Hosted CRM Applications Gaining Popularity /
See CosmoCom at the ATA Convention, VON and
ITU Telecom / Want to Improve Your Customer
Service? Read These!
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August
2003
FutureCall Expands CosmoCom-Based
Contact Center / CosmoCom Introduces IP-Based
Live Call Detection / NET2S Launches
CosmoCom-Based Contact Center Solution / How
Do Teleservices Outsourcers Benefit from
CosmoCom? / New CosmoCall Universe Training
Targeted at Support / BT Global Services'
Multimedia Contact Centre Service Takes Off! /
A Shameless Plug / New Members of the CosmoCom
Family / CosmoCom Rated the Leading Contact
Center Visionary by Gartner / VoP Ready for
its 'Breakthrough Year' / See CosmoCall
Universe at the ATA Convention and ITU Telecom
/ Trying to Keep Up with the Jargon? Read
These!
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July
2003
Taiwan eGovernment Company Implements
CosmoCom Contact Center / Why CCOD? Get the
2nd Edition of Our Most Popular White Paper /
CosmoCom Powers Major Telco's Multi-Channel
Contact Center Offer / CosmoCom Launches
SupportNet Extranet Site / ePLDT Subsidiary
Launches First CCOD Service in Philippines /
Steve Kowarsky Plays Carnegie Hall / New Rules
to Spur Competition in Telemarketing Equipment
/ CRM Market Rapidly Shifting to
Subscription-Based Model / See CosmoCall
Universe at Cable TV 2003 in Japan / Trying to
Keep Up with the Jargon? Read These!
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June
2003
CosmoCom and Microsoft Business Solutions
Announce Relationship / France Telecom
Announces New CosmoCom-Powered Service / Link2
Deploys Multi-Channel CosmoCom Contact Center
/ How Do Mobile Operators Benefit from NGCC? /
How Do Outsourcers Benefit from NGCC? / SeCA a
Great Success for CosmoCom / The CosmoCom
Story - Watch the Video Now! / CosmoCom In the
News / CRM services to grow by 20 percent in
2004 / See CosmoCall Universe at
Networld+Interop Japan / Trying to Keep Up
with the Jargon? Read These!
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May
2003
CosmoCom Powers KT's Contact Center On-Demand
/ PASS-IT Consulting Launches CosmoCom-Based
Solution / Windows and .NET Magazine Names
CosmoCom a LISA 2003 Winner / What is Contact
Center In a Box? / What is Contact Center
On-Demand? / The CosmoCom Story - Watch the
Video Now! / In the News: Rockwell FPC to
Announce New IP-Enabled Solution / Hosted
Contact Center Predicted to be a Leading
Service by 2008 / Meet CosmoCom's CEO in
Redmond or France / Trying to Keep Up with the
Jargon? Read These!
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April
2003
BT Selects CosmoCom for On-Demand Contact
Center / CosmoCom Posts Record Growth in Q1 /
Orbis Provides Offshore Services Powered by
CosmoCom / What is Contact Center On-Demand? /
Case Study - Bank of China Deploys IP Contact
Center / Case Study - BTCC Brings Hewden
Stuart Closer to its Customers / The CosmoCom
Story - Watch it Now! / CosmoCall Wins Product
of the Year Award / Become a User Judge in the
2003 Users Choice Awards / In the News:
"CosmoCom Most Responsive Vendor I've
Had..." / Did You Know? Telecom Business
Thriving in China / Events: CosmoCom to
Co-Sponsor Microsoft Connections Summit / Read
Up on the Industry!
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March
2003
ePLDT Launches On-Demand Contact Center /
Probil Launches Contact Center On-Demand
Service / ROI Workshop - Learn How Next Gen
Can Save You Millions / Contact Center
On-Demand Seminar in Manila / Eutectics and
CosmoCom Sign Co-Marketing Agreement / See
CosmoCall Universe at CeBIT 2003 / Contact
Centers On-Demand Can Protect Core Revenue /
Spending In U.S. Telecom To Rise 8% to $736
Billion In 2003 / CosmoCall at CeBIT, Telexpo,
and VON
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